🌳 About ZERO Moss, a kind of Preserved Moss by TerraLiving:
1) Our ZERO Mosses were cultivated in the greenhouse till their peak health, then sent into our lab for freeze-drying and preservation.
2) They look fresh, soft to touch, and lively but biologically inactive. Technically, they are NON-LIVING and won't produce fog.
3) ZERO Moss colour is the reflection of its original form achieved through its chlorophyll extraction and UV protected by our custom formulated "chlorophyll" and plant dye.
4) This is how scientist store plants in herbarium or “plant museums” for decade. We modified the method with our proprietary technology so that the moss look refreshing for our art pieces, the moment where science meets art =)
5) ZERO Moss in our official work you just purchased is designed for sculptural and display grade. NO MAINTENANCE is needed except for general wiping for a better view.
6) By nature, mosses are slightly acidic. As such, they should smell earthy and "sour" in their preserved state.
✋ Maintenance:
ZERO Moss colour is the reflection of its original form.
NEVER expose ZERO Moss to direct sunlight and NEVER spray water. Keep them in cool & dry place.
Keep indoor closed at all times, unless you're opening it for viewing.
⚠️⚠️⚠️ Terms & Conditions ⚠️⚠️⚠️
1. Please message us your phone number; our logistic partners strongly recommend it for shipping waybill generation.
2. Strictly no refund & cancellation once we start shipping your order.
3. We DON’T ACCEPT RETURNS / EXCHANGES.
4. We are NOT responsible for theft once the parcel is delivered to your location. Receiving the package personally or leaving it to someone you trust is advisable.
5. We ship our terrariums daily and pack the glassware professionally and securely with thick, custom-fitted carton boxes. (Thousands of orders shipped internationally)
6. We ship as fast as we can. However, infrequent shipping delays due to unexpected events such as customs hold-ups, or force majeure (natural disasters) are not within our field of control.
7. 100% safe arrival guarantee. If your order arrives cracked / broken / with a defect, please INFORM US WITHIN 48 HOURS based on the delivery time stated in the tracking status. If you take a video during the unboxing process, it helps to resolve any issue quickly, too.
We will assess the matter swiftly and consider the next, best course of action.
8. Kindly note that this is 100% handmade glass and & moss in TerraLiving, and it’s not possible for every piece to be 100% the same, perfect, and flawless.
9. Minor, non-life-threatening scratches or accidental fingerprints on the glass may exist.
Inconsistencies not visible from a viewing distance of 30cm or about 1 ft are not considered defects because we made everything with our hands instead of machines.
10. Leftover moss fragments, leaves, and other preserved natural organic matter may be present because these are all 100% real natural materials.
11. We use moss adhesive to hold them in position. There may be remnants of them around the moss / glass, but these are not defects.
12. If you are a perfectionist who expects 100% perfect design, sorry, but it does not exist in our artwork.
13. Photos were taken under natural light (background) & TerraLight or cool-white display light (on moss) with a Mirrorless Camera. Expect a certain level of colour differences between what you see on screen and the real thing.
P.S. Seriously, we put all our efforts and time into making these, and to date, we have received hundreds of customer feedback and positive reviews. Hopefully, you can give us a chance to serve you with our art =)
